my 楽天モバイル

Stay in control of your Rakuten Mobile account with my 楽天モバイル, the all-in-one mobile management app designed to keep you informed and connected to your service.

Monitor your data usage in real time with intuitive graphs that show exactly how much of your plan you've consumed. Track daily data breakdowns alongside call and SMS charges, so you always know where your usage stands. Never be surprised by unexpected overages again—visibility into your consumption patterns helps you adjust your habits and stay within budget.

Manage your monthly bills effortlessly by reviewing detailed usage charges, payment status, and complete billing records. Apply Rakuten Points directly toward your monthly payments, turning your rewards into immediate savings. Understanding your expenses has never been simpler, with clear breakdowns of every charge and multiple ways to settle your account.

Customize your service exactly as you need it. Add or change optional services, upgrade your plan, or switch to a different tier without visiting a store. If your SIM card is lost or stolen, handle replacement requests instantly through the app—no waiting in queues or making phone calls. Manage your mobile number portability, suspend service temporarily, or handle cancellation procedures all from your phone.

Built-in customer support puts answers at your fingertips. Search by category or keyword to find solutions to common issues, or start a live chat session with a support specialist when you need personalized help. Whether you're troubleshooting a technical problem or have questions about your plan, assistance is always available.

Beyond account management, my 楽天モバイル streamlines the entire customer experience. Apply for line activation in just 3 minutes, purchase accessories and products, verify your identity with AI-powered eKYC technology, and manage payment methods—all within a single, intuitive interface. Update your subscriber information, check application history, adjust Rakuten Mail settings, and enable carrier billing with just a few taps.

Share achievements and updates across social media, earn and manage Rakuten Points, and enjoy seamless integration with Rakuten's ecosystem. Everything you need to manage your mobile service is centralized in my 楽天モバイル, eliminating the need to juggle multiple platforms or contact customer service for routine tasks.